Please visit the delivery information page to see our full list of delivery options and charges.

To track the progress of your delivery, please enter the tracking reference found in your order dispatch email into the parcel tracker.

We always strive to meet our delivery promises, but unfortunately delays can happen. Please only contact our Customer Services team if your parcel still has not arrived after the delivery timescales currently displayed on the delivery information page.

If your order is late, Please contact Customer Services at the bottom of the page, and have at hand your order number and Name.

If your Click & Collect order is late, we apologise. Please rest assured that our team are working hard to have your order ready to collect as quickly as possible. You will receive an email as soon as your order has arrived in store and is ready to collect.

You can return your item in store or by post for free for a full refund or exchange up to 28 days from the purchase date. For full detail on how to return an item, please visit our Terms & Conditions page.

No due to Shipping Restrictions imposed by our couriers and times in transit.

Free Click and Collect is available. You will receive an email when your order is ready to be collected. Please wait for this email before you go into store. You will need to bring your email or order reference number with you, as well as Photo ID. Please visit the delivery information page to find out more.

Our Collection times are Monday to Friday 10am till 5pm.

Yes, providing they bring along a copy of your order confirmation email.

You can pay for your online order in the following ways:

• Visa
• MasterCard
• Visa Debit
• Visa Electron
• Maestro
• Gpay or Google Pay (coming Soon)
• Amazon Pay (Coming Soon)
• Apple Pay (Coming Soon)
• Portugalia Online gift card or e-Voucher

Please note: if you are located in the UK and paying by card, your card must be registered to a UK address.

If you are unsure whether your order was successful please contact our Customer Services team by telephone on 0208 965 8970 from Monday to Friday between 9:00 am and 5:00 pm. Alternatively, email the Customer Services team on the bottom of the page.

Card payments that have been refused may show as ‘Pending’ in your account. These funds have not been taken and will be returned to your available balance by your bank. Please contact the company that issues your card to find out why it may have been refused..

Yes, Please go to "My Account" and select "Gift Cards" from the navigation panel to Add or check remaining balance.

Head over to "My Account" and select "My Orders" and select the invoice you want to print off.

1. Find Your Desired Products and Add to Basket from a Product List Page

Use the navigation menu or search bar to find the category or products that you want to order.

You can use the Menu on top to narrow down the results.

Click on a product to find out more information, or add to your basket by clicking the ‘Add to Basket’ button.

A box will appear with the product that you have added for you to review. Here you can amend the quantity, 'Go to Checkout' or 'Continue Shopping'.

• If you choose to 'Continue Shopping' the product will be added to your basket and you will be returned to the product list so that you can add more items to your basket.
• Choose to 'Go to Checkout' when you have added all of the products that you wish to purchase.

2. Add to Basket from a Product Page

On the product page specify the quantity of product that you’d like to purchase by either typing a quantity into the box, or by using the ‘∧’ and ‘∨‘ buttons.

Once the quantity is chosen, click the 'Add to Basket' button. A box will appear with the product that you have added for you to review. Here you can amend the quantity, 'Go to Checkout' or 'Continue Shopping'.

• If you choose to 'Continue Shopping' the product will be added to your basket and you will be returned to the product page so that you can add more items to your basket.
• Choose to 'Go to Checkout' when you have added all of the products that you wish to purchase.

3. View your Basket and Checkout

Click the ‘My Basket' button at the top right of any page to see what is in your basket at any time. On this page you can amend the quantity of or remove products, as well as choose a postage option. When you are happy with your product and postage choices, proceed to checkout.

4. Checkout

Choose whether you are an Existing Customer or a New Customer.

• Existing customers: Please use your registered email address and password to log in. If you have forgotten your password, visit the Log In page to reset your password.
• New customers: Click‘ Continue’. You will be asked for your name, email address and phone number. We require this information in case we need to contact you about your order, and will not share this information with anybody else. On the next page, you will be asked for billing and payment details before you confirm and pay. Please read our Terms and Conditions to find out which payment methods are accepted and how these payments will be taken.

5. Order Summary

We will send you an immediate confirmation of your order by email, and a separate dispatch email once your order has left our warehouse.

If you have selected ‘Click and Collect’ as your delivery option, the second email that you will receive will let you know that your order is ready to be collected from our warehouse. Please wait for this email before you go into store. You will need to bring your email or order reference number with you.

If you have forgotten your password, visit the Forgotton Password Page to reset your password. Fill in your email address and captcha code then clicking ‘Reset My Password’ Button

If you still can't log in, please contact our Customer Services team.

We understand that it's frustrating to see that the item you want to buy is out of stock. We list out of stock items online as we believe you'll want to know that we normally stock that item.

You can press the ‘Email me when back in stock’ button and fill in your details. We will then email you once the product has come back into stock.

You can click the ‘Unsubscribe’ link at the bottom of all of our emails to be removed from the mailing list.

You can also request removal from our mailing lists by visiting "My Account" then selecting "Newsletter Subscriptions" from the left navigation tab

All product reviews on our website are written by Portugalia Online customers who have spent at least a week with the reviewed products.

When you shop online with us you will receive an email purchase, inviting you to write a review of your new products.

It takes up to a week for a review to be approved and published on the website.

You can cancel your order as long as it has not been fully processed or dispatched.

We are unable to amend orders. To add a product/s to your order, you will need to place a new order and select Collection adding a message to the order to join it to your "order number" but this will have to be done within 1 hour of your previous order. If there is any issues one of our Team will contact you on this matter.

To change the details of your delivery address, remove items from your order, or to cancel the order completely, please contact our Customer Services team AS SOON AS POSSBILE, quoting the order number found in your order confirmation email.

If an order cannot be cancelled, Contact Our Customer Support Team where a member of our team will assist you.

We will send an email to confirm receipt for your order immediately after your being placed. Please read and check the details carefully to make sure that they are correct.

If the details are incorrect, or if you need any help, please contact our Customer Services team, quoting the order number found in your order confirmation email.

To find out how we use your personal data, please read through our Privacy Policy.