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Delivery Information



COSTS & ESTIMATED DELIVERY TIMINGS* PER AREA

UK MAINLAND 
FREE delivery on orders over £74.95  / 24hrs-72hrs working days after dispatch
£7.00 on orders under £74.95 / 24hrs - 72hrs working days after dispatch

NORTHERN IRELAND (BT) 
FREE delivery on orders over £175 / 5-7 working days after dispatch
£14.50 on orders under £175 / 5-7 working days after dispatch

ISLE OF MAN & CHANNEL ISLANDS
over quotation.

INVERNESS, KIRKWALL, PAISLEY, KILMARNOCK, SHETLAND ISLANDS AND OUTER HEBRIDES 
FREE delivery on orders over £175 / 5-7 working days after dispatch
£14.50 on orders under £175 / 5-7 working days after dispatch


Delivery times stated on the website are in no way a guarantee and are based on approximations.
This is due to third party factors that may cause delays.

NO deliveries on Sundays or Bank Holidays.



SATURDAY DELIVERY (EXTRA COST)

If you wish to have your order delivered on a Saturday, you will need to place your order by Friday 2 pm the latest. However, there is an extra cost starting from £15 depending on the quantity ordered. Select this option on the first step of the checkout process.


COLLECTION

Collection is available from 9am - 5pm Monday to Friday. Please allow time for your order to be completed to ensure payments are fully authorised before collecting. An e-mail will be sent to confirm your order is ready to collect. 



DELIVERY CONDITIONS DISCLAIMER

- We aim to deliver your order between 24 to 72 hours (working days) depending on your area.


- Orders received before 2pm cut off time will be processed that day and will be delivered as per the requested delivery option. Please allow time for your order to be completed to ensure payments are fully authorised before the cut off time.

 - We cannot take responsibility for the length of delivery time once an item is dispatched by a courier company.
You need to sign your delivery order, although this does NOT need to be the signature of the cardholder that made the payment.
If you think you might NOT be available to collect your order, you MUST let us know in advance of a suitable place to leave the order or alternatively you can let us know of another delivery address on the same street or within the immediate area. To do so please use the space ADD YOUR NOTES at the last step of your checkout process: ORDER AND PAYMENT OVERVIEW.
Delivery to an extra address not within the vicinity of your own address will be liable for an extra fee.



GENERAL DELIVERY CONDITIONS

Packages are dispatched after receipt of payment and are shipped via APC, DPD or UPN. If you prefer delivery by UPS or DHL, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you a quick and reliable service. Shipping fees include handling, packing fees as well as postage costs.

Handling fees are fixed, whereas transport fees vary according to the area of the shipment (see above). We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Chilled goods are packaged with thermal freeze cooling packs and placed in a polystyrene box to maintain temperatures and product quality. Boxes are amply sized and your items are well-protected.

We also offer a Collection service on our Warehouse whereby the customer can collect their goods at their convenience and comfort as well as saving on P&P and Delivering costs.


OUR REFUNDS POLICY

All goods must be checked before signing as anything damaged in transit and is signed for will not be refunded. If an item is not up to your standards returns are available via calling us or writing to us quoting your name and order number to sales@portugaliawines.co.uk within 2 days of receiving your order otherwise any claims will be void. Refunds will be arranged at our discretion.


PORTUGALIA Online is where you'll find a wide range of Portuguese products among one of the best selections of Portuguese wines, Delta Coffee, carefully selected Portuguese groceries, Portuguese beers and soft drinks from a wholesaler and online retailer importing to UK since 1983.

CONTACT US

Unit D4 Genesis
7 Whitby Avenue
Park Royal London | NW10 7SE

 020 8965 8970

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Copyright © Portugalia Wines (UK) Ltd 1983-2017. All Rights Reserved. Developed by TUPS - Creative Agency. Portugalia Online is the Registered Trademark of Portugalia Wines (UK) Ltd. Registered  in England and Wales (Company No. 02910821). Vat number: 645 0750 45, AWRS URN: XLAW0000102662 Registered Office: Unit 4, 4-7 Whitby Avenue, Park Royal, London NW10 7SE, UK.

Enjoy alcohol responsibly. For the facts visit   DRINKAWARE.CO.UK